Privacy Policy

This Privacy Policy tells our customers, potential customers and suppliers about the way we hold data, why we hold it and the lawful reason for holding it.  For details of how we manage data collected on our website click on the Privacy Policy section of the website.

The Data Controller for FOODCLEAN (the Company) is Marketing – marketing@foodclean.com . Because of the size of the company it is not felt necessary to appoint a specific Data Protection Officer.

We hold data for a number of reasons.

For suppliers we hold contact details to be able to place and progress orders, to resolve queries with deliveries or payments, and for the general smooth running of business between this company and the supplier. These details are kept within our ERP system.  We do not share this data with any third party. The lawful basis we use for this data is ‘Contract’. The data we hold is obtained from the Supplier

For customers we hold contact details to be able to receive and progress orders, to resolve queries with deliveries or payments, and for the general smooth running of business between this company and its customers.  These details are kept within our ERP system.  Relevant information will be shared with third party carriers to facilitate the accurate delivery of goods that are ordered from the company.  Where payment for goods is extended unreasonably beyond the company’s payment terms, data will be shared with third party collection agencies.  The lawful basis we use for this data is ‘Contract’.

For customers we also hold contact details for marketing purposes, so that we can inform them of new products and services, changes in design, special offers and other relevant information.  We also tell customers of relevant changes in legislation and best practices.  This information is kept in our CRM system.  The lawful basis we use for this data is ‘Legitimate Interest’, the justification for this being commercial benefit to both parties.

Customers’ data has been obtained from the customers.

For Prospective Customers we hold contact details for marketing purposes so that we can inform them of our products and services, special offers and other relevant information, and to keep them up to date with current legislation and best practices.  This information is kept in our CRM system. The lawful basis we use for this data is ‘Legitimate Interest’, the justification for this being potential commercial benefit to both parties.

No data is transferred to third countries and there is no automated decision making.

There is a right to view the data that we hold, and this can be amended or deleted where legally possible.  Where the basis is ‘contract’ this may affect the ability to continue business.

Where the basis for holding data is ‘Legitimate Interest’, requests can also be made to delete the data so that further marketing is not received from the company.  On receipt of such a request, the company will act immediately to delete the data.

COOKIES POLICY

HOW WE USE COOKIES

The following tables describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete foodclean.com cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc).

SESSION COOKIES

We use session cookies to remember your log-in and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.

COOKIES WE USE

• eu_cookie_law – this stores whether the EU Cookie legislation notification on the site has been acknowledged.• XSRF-TOKEN – prevents malicious cross-site request forgeries.• Ow – identifies the user, avoiding the need to log in on every page visited or when performing an action requiring authentication.